I try my best to make this process as easy and seamless for you as I can. It's my aim to get in and do the job efficiently with as minimal interruption to your day as possible. Here are some answers to the most commonly asked questions I receive almost everyday.


What payment methods do you take?

I accept Cash, Visa, Mastercard and Mestro.


Do you have a minimum charge?

My minimum charge is £50.00


What about drying times?

Using professional cleaning techniques, I can achieve excellent results without over wetting the carpets, I would recommend you open all windows front and back to allow air to circulate in the rooms, depending on the level of soil in the carpet will depend on the amount of water used to rinse. I use high power air movers which can cut drying times down dramatically, on average carpets it takes between 2 - 4 hours to dry, upholstery can take longer.


Do you move furniture?

I can move certain items of furniture, but are limited due to health and safety. As such, if you have any items of furniture that you definitely need moved, it is best to do this prior to my arrival e.g. wardrobes and double beds.


How often should my carpets be cleaned?

Good question and one I am often asked. The short answer and the one recommended by most carpet manufacturers is at least once every year and no more than eighteen months. Cleaning your carpets more frequently is recommended if you have children, pets, allergies, or a busy household.


Is it true that once you have your carpet cleaned they get dirtier again more quickly?

Years ago when cleaning by shampoo was the normal way to clean or people using DIY carpet cleaning machines themselves, this is true. But however the chemicals and cleaning machines are much more sophisticated these days therefore (providing the carpet cleaning is carried out correctly) rapid re-soiling shouldn’t take place.


What should I do before you arrive?

It would be very helpful if prior to arrival you can remove items on the floor from areas to be cleaned e.g. shoes, toys etc. Also, if you have valuable items on any pieces of furniture that will require moving, could you please move these to a safe location.


When I have my upholstery cleaned, how long do I have to leave my cushions propped?

Cushions are left propped in order to aid the drying process and should be left in place until completely dry.


What is Stain Protector/Scotchgard?

As an option we can apply a protective coating to your carpet. This coating means that spills aren't immediately absorbed into the carpet and gives you an extra period of time to clean it up.

Additionally, this protective coating on your carpet helps reduce the wear and abrasion caused by soil in the carpet and protects it from excessive matting, which in turn will cause your carpet to perform better.


What are those black lines around the baseboards and under doorways?

If you have light coloured carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration marks because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration marks). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration marks, vacuum and wipe the edges of the carpets on a regular basis.


Can you guarantee to remove stains?

This is something I cannot guarantee. Due to the amount of variables e.g. nature of the stain, type of carpet, age of the stain, if you've tried treating it yourself etc, no professional carpet cleaner can ever give you an absolute guarantee on stains.


Can I put my furniture back straight away?

Yes. I can provide you with foil pads so furniture does not mark your carpet


What is Rippling?

Rippling is where your carpet lifts to a ripple/wave effect. This is due to one of three things:

1. Poor installation of carpets.

2. Moisture has expanded the carpet, this rectifies its self once normal humidity has been restored.

3. Dragging furniture across the room instead of lifting.


Can you remove pet hair?

The hot water extraction process will remove a considerable amount of pet hair, but I cannot guarantee removing it all. Only regular vacuuming will do this.


What areas do I cover?

Areas covered York, Wetherby, Boston Spa and Tadcaster  and all villages inbetween.